GSK Vaccines Italy

Maintaining a healthy plant in Italy

IFM scope including hard and soft services provided at an Italian R&D Pharma Centre and Vaccine production facility.


GSK Vaccines Italy
GSK – one of the world’s leading science led pharmaceutical and healthcare companies discovers, develops and produces vaccines at a global scale facility in Siena, Italy. Veolia provide a broad range of services boosting plant resilience, quality and comfort of occupants.

The services we provide:

Broad scope IFM service and maintenance including…

  • Maintenance of critical systems: HVAC, chilling & cooling systems, electrical systems
  • Lab services
  • ​Buildings and infrastructure maintenance: security and CCTV systems, plumbing and thermo-hydraulic works
  • Services to Occupants: janitorial, security, canteen and catering, uniforms & laundry, transportation & logistics


Client Benefit:


  • 10% savings in the first year and more identified in following years.
  • A comprehensive value based process to manage subcontractor spend.

Health, Safety & Environment

  • Risk assessment and review on yearly basis for all the services provided.
  • Analysis and review of the safety performance for the Veolia Team and subcontractors, within a behaviour based safety program (Always Safe)
  • Supporting Customer for the external audits (AIFA, FDA, RINA)

Quality & Compliance

  • Veolia compliance with client standard operating procedures framed within formal quality agreement at contract level.
  • Strict training plan measured and tracked on a monthly basis for all Veolia and subcontractors staff
  • Comprehensive governance, reporting monthly for both financials and technical performance


  • Managed Business Continuity – No Business Interruptions

A strong local expertise mobilized:

  • 60 Veolia employees (including management team)
  • 60 daily subcontractor staff

Structured methodology

  • for executing, measuring and reporting the service level  (KPI impacting the financial results)